FAQ

Frequently Asked Questions ❤

 

Will my photo be suitable for a sketch plaque?

We require the photo to be of good quality, pixelated photos don’t work very well. If in doubt please email through to sugarloafdecordesign@outlook.com

 Do you make custom cake toppers ?

YES! we do, we love creating cake toppers from your ideas, let us know what you're thinking.

How big can you make my custom design ?

We only have a small laser the biggest we can cut is approx. A3 in size.

How much is shipping ?

Flat rate shipping $8

Can you express ship my item?

Yes i can, this is not an option on the website but i can add this in for you and email invoice, please message us before ordering.

How long will shipping take?

We send all of our orders through Auspost. You will receive a tracking number once we have lodged at the post office. Please allow at least 5 business days for your order to arrive. Please note orders are all handmade please take note of processing times on each listing.

 

How long is processing time?

Due to every order being created just for you, each order can take up to 7 business days to process. Generally sent out quicker

 

What is your return policy?

We do not refund for change of mind, as most of our products are personalised and everything is made to order.

 

What happen's if my order turns up damaged?

Let us know as soon as possible so we can work out a solution.

 

 

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